Frequently Asked Questions


Q: How long will it take to ship?
A: We do our best to be able to get the product to you quickly.  It is all stocked here in Indiana, and will be sent out within the next business day.

If the product is being personalized, please allow 2-3 business days for personalization and then the product will be sent UPS.

Elastic Material:

Q: Is it made with latex?
A: We are not sure. The main material that is in this elastic is polyester.

Q: Is the material soft, or will it irritate the skin?
A: The material is extremely soft. It is very comfortable to wear, even for long periods of time! It is made specifically for medical face masks.

Carbon Filters:

Q: Are these filters truly five layers?
A: Yes! I have personally peeled it apart to check the number of layers.

Q:  Are these filters pm 2.5?
A: Yes, and they come in two sizes (adult and child).

Q: Are these filters reusable?
A: I am not a doctor and cannot give out medical advice, but I have seen these recommended to change out once a month.

Aluminum Nose Strips:

Q: Are these washable?
A: Yes, they are washable. However, if not properly secured to mask, they might fall off when washed.

Q: Do they have an adhesive back?
A: We stock both, adhesive and non-adhesive aluminum strips.

Q: How durable are they? Do they stay on the mask?
A: As far as I know, the strips are not falling off of masks with the sticky on the back, I cannot attest for hot glue or any other method. The strip itself is bendable and you can bend it over and over without breaking it.